In addition to the general Terms & Conditions, the following terms apply for Clients of ELENA HERDIECKERHOFF:
Any program purchased has to be completed within a maximum timeframe of 6 months after the first date of payment. Any sessions not taken within that timeframe will automatically expire without any compensation, unless written permission has been provided by ELENA HERDIECKERHOFF to extend the timeframe.
Client will be booking sessions using the software Acuity Scheduling. Client has the possibility to book or alter dates up to 24 hours before the start of each session.
Typical call duration is 60 minutes. Client is expected to be on time and fully prepared for the coaching call.
If Client cancels a planned sessions less than 24 hours before the commencement of the session, Coach reserves the right to not offer a replacement session. If 3 or more sessions are cancelled less than 24 hours before the commencement of sessions, ELENA HERDIECKERHOFF reserves the right to terminate the coaching program without refunds.
Client agrees to download ZOOM session recordings within 7 days of receipt of the link via email or Dropbox. If Client fails to do this, ELENA HERDIECKERHOFF is not expected or liable to produce a copy.
Coaching sessions are held via Zoom video calls. In person sessions are not the norm and need to be confirmed by ELENA HERDIECKERHOFF in writing if they can be made available.
Communication outside of coaching calls is restricted to email. Client can reasonably expect an answer within 24-48 hours Monday to Friday. No response should be expected on weekends.
Client agrees to complete any outside “homework” in a timely fashion to make best use of the program and coaching sessions.
ADDITIONAL RULES FOR SHINE & STAR PACKAGE
If Client has chosen the STAR Package TEDx scripting services, two weeks are required after the Content Intake Call to develop the first draft.
Both packages include 2 rounds of editing after the first draft is presented to Client. Any additional requests for changes will come with a separate service charge or Client is welcome to make further changes on their own.
ADDITIONAL RULES FOR QUICK START PACKAGE
For this package, one round of edits / feedback is included.
Client agrees to not hire or contract Red Dot Stage TEDx Speechwriters outside of ELENA HERDIECKERHOFF’s Red Dot Stage services.